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Cancellation Policy
Once an order acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order.  Cancellations must be made in writing.  If you cancel prior to receiving your art proof there will be a minimum charge of $50.00 to cover order entry and artwork preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees.  All completed orders and costs incurred will be the responsibility of the customer.

Overrun/Underrun Policy

Due to the manufacturing production process, there are times when orders are shipped with an overage or shortage of products in the shipment.  These are called overruns or underruns.

This amount can be up to 10% over or under the quantity ordered.  You will be credited or billed accordingly for the exact amount that shipped.


Unless prior credit has been established, all orders must be paid for prior to start of production.

Placing an Order

To place an order via our website simply follow the illustrated instructions below, otherwise you may send a purchase order via email to  Make sure you include your contact information should we have any questions regarding your order.

We can also accept phone orders.  You will be required to provide written approval of the order acknowledgment.

Prices listed include a 1 color; 1 location imprint unless otherwise stated. If you are interested in a multi-color or multi location imprint, and pricing is not listed please contact us for a quote on the additional charges.  Pricing listed on website is subject to change at any time. 

Prices listed do not include shipping costs or taxes.

All shipping costs are additional. All of our products are shipped FOB from their respective manufacturers.  All orders are shipped UPS Ground unless another method is requested and approved to meet a required in-hands date.  You may provide a freight account # if you would prefer to be billed directly for the freight.

Tax will be applied to all orders delivered within Alabama unless a reseller certificate is provided.  Tax due on orders delivered outside of Alabama is the sole responsibility of the receiver.
Production Time
Production time on products varies according to the product.  The average production time for an order is 10-15 working days from receipt of art approval and payment.  Please allow extra time if your artwork requires re-creation.  Very large orders may also require additional production time.  Production time does not include shipping. Transit time is additional.  Holidays and weekends are not considered working days.

Rush Orders
Should you need an order quickly we do offer a selection of items that can be produced under standard production time.  Rush Orders may require an additional charge and expedited shipping.  All Rush Orders require camera ready artwork as the art proof will be waived.

Setup/Screen Charge
Set up charges or screen charges are the manufacturer's cost of making the screen that applies the ink to your product. This cost is generally applied the first time you order a product. If you order multiple products, you would still have the screen or set up charge for each product, as often times each product is produced by a different manufacturer.  You may be required to pay a reorder setup in some instances.

Shipping Delays
Plan B Marketing, LLC will not be held accountable for delays occasioned by acts of God, strikes, terrorist attacks or other circumstances we do not have direct control over such as equipment failure, US Customs or freight carrier delays.

Trademark Useage
Any logo or trademark on our website is only intended to show the products ability to convey advertising on them but is never intended to imply that Plan B Marketing, LLC endorses the company whose logo is shown or that the imprint was designed by our company.

Plan B Marketing, LLC customers must warrant to our company that they have the unrestricted right to copy, use, and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold Plan B Marketing, LLC harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party. The customer is solely responsible for obtaining written permission from the third party in order to use any logo, trademark, or copyright items. Plan B Marketing, LLC will not be held liable for any improper, unauthorized, or illegal use of any trademark or logo that is applied to any promotional merchandise that is purchased from our company. We are also not responsible for our client?s actions that may have misrepresented their ownership of any trademarks, copyrights, or logos.


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for

Any of the information we collect from you may be used in one of the following ways:

To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails - Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

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